Privacy Policy
SineWine is committed to protecting your privacy and handling your personal information with care, transparency, and security.
1. Information We Collect
To provide our services and fulfill your orders, we collect the following categories of personal information:
1.1 When you place an order or create an account, we collect your name, complete shipping address including PIN code, phone number, and email address. This information is necessary to process orders, coordinate delivery, and communicate with you regarding your purchases.
1.2 We may collect additional information you choose to provide when contacting customer support, submitting product reviews, or participating in surveys or promotional activities.
1.3 When you visit our platform, we may automatically collect certain technical information, such as your IP address, browser type, device information, and usage patterns, to improve platform functionality and user experience.
2. How We Use Your Information
SineWine uses your personal information for specific, legitimate purposes and will not use your data for any other purpose without your explicit consent.
2.1 We use your contact details and shipping information to process, fulfill, and deliver your orders accurately and efficiently.
2.2 We may contact you via phone, email, or messaging services such as WhatsApp to provide order confirmations, shipping updates, delivery notifications, and to address any questions or issues related to your purchase.
2.3 We maintain transaction records for business operations, legal compliance, warranty claims, and dispute resolution purposes.
2.4 We use aggregated and anonymized data to analyze trends, improve our platform, and enhance the overall customer experience.
Our Commitment: SineWine does not engage in unsolicited marketing, data mining, or any unauthorized use of your personal information. We will never use your data in ways that are inconsistent with the purposes described in this Privacy Policy.
3. Information Sharing and Disclosure
We share your personal information only with authorized third parties as necessary to fulfill orders and comply with legal obligations. SineWine does not sell, rent, or trade your personal information for commercial purposes.
Courier and Logistics Partners
Your name, shipping address, PIN code, and phone number are shared with our authorized courier and logistics partners, including Delhivery, DTDC Express, Speed Post , Bluedart, and St. Courier, etc. for the sole purpose of delivering your orders.
For shipments handled by Delhivery & eKart, we also share your email address to enable shipment tracking, delivery coordination, and return processing.
Sales and Fulfillment Partners
In certain cases, we may share your name, shipping address, PIN code, and phone number with authorized sales and fulfillment partners who assist us in delivering specific products or services.
What We Never Share
SineWine does not host external advertisements on our platform and therefore never shares your information with advertisers, marketing agencies, or data brokers. We do not disclose your personal information to any third party beyond those explicitly mentioned in this Privacy Policy.
4. Payment Information Security
All payment-related information, including credit card numbers, debit card numbers, CVV codes, UPI IDs, net banking credentials, and other sensitive payment data, is handled exclusively by PayU Payments Private Limited, our authorized payment gateway provider.
PayU Payments employs industry-leading security measures and complies with Reserve Bank of India (RBI) regulations and Payment Card Industry Data Security Standards (PCI DSS). SineWine does not have access to, cannot view, and does not store any of your payment information.
Payment Data Protection: Your payment details are processed entirely through secure, encrypted channels managed by PayU Payments. SineWine never accesses, uses, shares, or discloses any payment-related information.
5. Account Security
Your account password and authentication credentials are encrypted and stored securely using industry-standard cryptographic methods. SineWine does not have access to view, retrieve, or store your plaintext passwords.
You are responsible for maintaining the confidentiality of your account credentials. We recommend using a strong, unique password and enabling any available security features. If you suspect unauthorized access to your account, contact us immediately.
6. Data Security Measures
SineWine employs robust security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse. Our security practices include:
- Secure Socket Layer (SSL) encryption for all data transmitted between your device and our servers
- Secure cloud infrastructure hosted at Nashik, Maharashtra.
- Regular security audits and vulnerability assessments
- Strict access controls and authentication mechanisms
- Employee training on data protection and confidentiality practices
While we implement and maintain industry-standard security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security against all potential threats, but we continuously work to protect your information using commercially reasonable means.
7. Your Privacy Rights
As a user of SineWine, you have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of any inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to our legal and contractual obligations
- Withdrawal of Consent: You may withdraw your consent to the processing of your information at any time, subject to legal restrictions
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws.
8. Legal Compliance
SineWine may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:
- Comply with legal obligations, court orders, subpoenas, or government requests
- Enforce our Terms and Conditions or other agreements
- Protect the rights, property, or safety of SineWine, our users, or the public
- Prevent, investigate, or address fraud, security breaches, or technical issues
- Respond to valid requests from law enforcement or other public authorities
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
When your personal information is no longer required, we securely delete or anonymize it in accordance with applicable data protection laws and our internal data retention policies.
10. Third-Party Links
Our platform may contain links to third-party websites, services, or resources that are not owned, controlled, or operated by SineWine. This Privacy Policy applies only to our platform and services.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
11. Updates to This Privacy Policy
SineWine may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any changes will become effective immediately upon posting the updated Privacy Policy on our platform with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of our platform following any changes constitutes your acceptance of the updated Privacy Policy.
